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FAQ

What is Modaya?

Modaya is a family run manufacturer and retailer of fine jewelry. All our jewelry is conceptualized and manufactured in our Los Angeles factory. This allows us to provide our customers with the fairest pricing. We have said goodbye to the traditional 10x markups and sell directly to you, making fine jewelry actually accessible.

Does Modaya use real gold and diamonds?

Modaya uses the highest quality gold and precious stones. All pieces from Modaya are made with 14KT gold, known for its beautiful color and durability.

Modaya also uses the highest quality diamonds, even in the smallest form. All of our diamonds are hand-picked and have the following characteristics:

Cut: Full
Color: F-G
Purity: VS

The diamonds used in our pieces have been purchased from legitimate sources that are conflict-free and are in compliance with the Kimberly Process.

How long until I receive my order?

Due to the high quality of Modaya jewelry, many styles are made to order. If your order is out of stock and being made to order, a Modaya representative will contact you within 24 hours after your order has been placed and will communicate an approximate ship date.

If your order is in stock, expect it to be sent out the same or following business day.

How do I clean my jewelry?

To clean your jewelry gently place it in lukewarm water and dish soap to remove everyday buildup. If you believe your piece needs extra care, please contact customer support to have your jewelry sent back to us for professional polishing. Your jewelry will be returned back to you looking brand new!

Does sales tax apply to everyone in any state?

Sales tax is based on the origin of Modaya, in Los Angeles, California. All customers who live in California are required to pay sales tax.

Does Modaya offer any sales online?

Any promotional sales will be offered via social media and email! Be sure to register your email to receive updates and promotions!

At Modaya, we strive to accommodate our clients in every way possible. We want you to be fully satisfied with your purchase.

Our hours of operation are Monday through Friday from 9:00 AM – 4:00 PM Pacific Standard Time.

Please contact us with any questions at info@modaya.com!